industry software
Hospitality and Catering Staffing & Reporting Platform
Hospitality teams (waiters, bar staff, servers, VIP hosts), Front of House (ushers, guest services, ticket scanners), Operations (venue setup, breakdown, logistics, porters), Box office / ticketing staff, Cleaning & facilities teams, Event coordinators, Venue managers, Cloakroom attendants and more
Trusted by the best companies globally
Hospitality and Catering
Hospitality runs on great people. Staffwise keeps them connected, compliant, and performing at their best.
One platform to onboard, schedule, protect and performance-manage every team member across every location – without the chaos.
- Onboarding & Document Compliance
- Smart Scheduling & Time Tracking
- Training & Certification Management
- Incident & Safety Reporting (EHO, accidents, guest issues, etc.)
- Performance Reviews & Feedback
- Audit Trails & Brand Standard Checks
- Internal Surveys & Staff Satisfaction
- Multi-Venue Management & Permissions
- HR Records & Contract Management
Hospitality Pain Point
Hiring large volumes of staff with rapid turnover
Contracts and compliance (RTW, food safety, training)
Scheduling across venues & shifts
Clock-in and attendance
Manager oversight
Staff performance & guest satisfaction
Incident & safety reporting
HR admin overload
Consistency across locations
Staffwise Solution
Fast digital onboarding + role-based workflows
Document collection, signatures, expiry tracking, compliance dashboards
Rota builder, shift publishing, availability, swap/cover requests
Geo check-in/out, time logs, discrepancy alerts
Live dashboards per venue/region
Evaluations, scoring, surveys, feedback loops
Instant incident logs with media uploads and audit trail
Centralised people management, records, automations
Standardised processes, reporting and auditability
STAFFWISE
Workforce & Scheduling
Hospitality Staff Onboarding
Onboard your hosts, chefs, front of house, bar staff, supervisors and all your hospitality staff with our custom registration process:
- A comprehensive, fully customisable and brandable registration.
- Multiple signable terms, contracts, consents, opt-ins and opt-outs for gaining staff commitment.
- Company divisions to allow separate registration forms for targeted role onboarding and management.
- Integrated Manual and Digital Right to Work checks.
- Automated collection of job references.
- 30 to 120-second video bio upload.
- Form builder for your custom questions.
Scheduling and Rostering
Simplify your hospitality scheduling with our powerful, time-saving rostering tools. Whether you’re managing daily shifts or large-scale events, our flexible platform ensures seamless coordination.
- Effortless rostering: Quickly create and manage shift schedules using our intuitive interface, import data via spreadsheets, or integrate seamlessly with external systems through our APIs.
- Location notes: Add location-specific notes or reuse existing ones to ensure staff have all the details they need for smooth operations.
- Targeted staffing: Publish open jobs to a wider job market or selectively invite staff based on predefined criteria, ensuring the right people fill the right roles.
Profile Cards
Customizable, Branded, and Insightful – Enhance the booking experience with fully customizable profile cards, tailored to showcase staff details at every stage of the process:
- Pre-booking profile cards: Present curated sets of shift applicants, allowing clients to register their interest effortlessly.
- Post-booking profile cards: Provide clients with clear visibility on who’s booked, their roles, and shift schedules, along with post-completion reviews.
- Static & dynamic options: Maintain full control over automation levels with flexible profile card settings.
- Customizable fields: Select and configure the exact details displayed on each profile card set.
- Branded experience: Elevate professionalism by incorporating client logos and background images for a polished, on-brand look.
Staff Commitment
We know that committed staff is the key to success ensuring your staff stay engaged, informed, and ready to perform on the field. We can achieve this through strategic affirmation and reaffirmation, reinforced by multiple touchpoints at critical junctions:
- Terms & Conditions: Add clear Terms & Conditions at the initial registration stage. When staff first sign up, they will be required to review and agree to key policies. These policies should cover attendance expectations, communication standards and professional conduct.
- Booking confirmation: Once staff have registered and booked onto a job, booking confirmations and briefing documents play a vital role, ensuring that staff are informed and prepared for their shifts.
- Job contracts: Create job-specific contracts. Here we can create greater clarity and structure, tailored to individual roles, reduce ambiguity and improve overall accountability.
- Briefing: These can be sent out to individual staff members or in batches. Briefs will detail key information such as location, client expectations, uniform requirements and duties.
- Automated Reminders: To maintain engagement and reduce no-shows, automated reminders serve as crucial tools in reinforcing staff commitment. Utilise the following reminders: check-off, day before, en route, check-in, check-out & post shift.
Shift Management
Efficient shift management is key to smooth operations. Our platform offers powerful tools to simplify scheduling, enhance communication, and ensure every shift runs seamlessly. Here’s how:
- Dynamic dashboard: A user-friendly interface that serves as your command center for real-time monitoring of shift statuses and job progress as a whole.
- Staff booking made easy: Effortlessly book team members directly to shifts, or streamline your scheduling process with the easy-to-use schedule import file for bulk assignments.
- Instant communication: Engage with your team instantly through various channels—send timely email updates, SMS notifications, or engaging push alerts to keep everyone informed and connected.
- Proactive alerts: Receive early warning notifications for staff members who have not marked themselves as en route, or check-in on time, helping to avert lost shifts and enhance operational efficiency.
Performance Logging
In the world of staff scheduling, knowing who’s available isn’t enough—you need to know who’s reliable. Our platform doesn’t just schedule shifts; it builds a full performance history for every staff member. We track:
- Before the shift: Did they show up? Were they late?
- During the shift: How did they perform? Any issues or standout moments?
- After the shift: Any payroll adjustments or performance notes?
- Shift removals: If staff were removed, why? No-shows? Poor performance?
This means that every time you book a worker, you’re not just guessing – you’re making an informed decision based on real data. No more surprises. No more unreliable staff slipping through the cracks.
Expenses
If your hospitality staff incur any regular or unexpected expenses while performing their duties, having a smooth and efficient expense claim process is essential to ensure they can claim quickly and efficiently:
- Shift-based and ad-hoc claiming methods.
- Expense claims and tracking via custom categories to ensure finance accounting accuracy.
- Travel claims via Mileage A-B and Duration A-B for time-saving and accurate claims.
- Default multi-tier cost per m/km to always ensure the correct rates are applied.
- Pay expenses independently of payroll to ensure the burden of the expenses does not lie with your field staff.
- Custom integrations with your payroll provider for swift and clean payments.
- Expense reporting and analytics to keep on top of your expense expenditure.
Payroll
- Custom payroll files and integrations to perfectly suit your finance package. There is no need to waste time and money amending standard file formats.
- Self-billing invoices for your self-employed staff to save time with your payroll procedure.
See our Staffwise Creds for more details.
Surveywise
Surveys & Reporting
Data Collection
Create all your hospitality surveys with ease and speed. Surveywise gives you the power to create fully customisable surveys that collect structured, accurate data, quickly & intuitively.
Survey
- Many question types are available to effectively collect data as required.
- Detailed scripting, routing and logic to ensure forms are as efficient as possible for ease of use
- Survey autosave for data security and real-time data collection to ensure valuable data is never lost.
- Offline mode to save the survey locally when no internet is available to ensure staff satisfaction.
- Add instructions and briefings to every question, to ensure 100% accurate data collection.
- Venue or location-specific notes can be saved in the location database for automatic visibility to future staff visiting this location.
Allocation
- Assign multiple ongoing jobs and events in seconds to the same report to ensure all data flows into the same data pool for client satisfaction.
- Assign location visibility rules for questions based on town, region or custom tags.
- Create triggers and notifications to ensure immediate corrective actions for things such as incident reports.
Client Area
Give your clients real-time visibility into everything happening across their event. The Client Area enhances transparency and reduces constant back-and-forth by allowing partners to monitor live data, track performance, review submissions and respond to issues instantly – all from one accessible, centralised portal.
- Live insights at a glance: Clients can instantly view high-level metrics, survey responses, shift outcomes and operational data, helping them make fast, informed decisions.
- Centralised media library: All photos and videos captured during the event - from zone checks to brand activity to compliance reports - are organised in one place for easy viewing and downloading.
- Custom PDF report cards: Automatically generate polished report cards for each submission, combining survey inputs, photos and performance data into a clear, professional summary.
- Flexible data exports: Export exactly what’s needed using powerful filters and multiple file formats, including outputs designed for seamless integration with tools like Power BI.
Use Cases
Surveywise helps event teams capture meaningful insights that directly improve the delivery and quality of future events. Common use cases include:
- Guest satisfaction: Gather ratings and comments on the overall attendee experience.
- Service quality: Capture feedback on bar service, hospitality teams, front-of-house interactions and general staff performance.
- Event organisation: Assess logistics, queue management, signage, crowd flow and operational planning.
- Crew experience: Understand how hosts, stewards, runners and other staff felt during their shifts, including any challenges or needs.
- Improvement suggestions: Collect ideas and recommendations for enhancing future events, operations and customer experience.
See our Surveywise creds for more details.
Success Stories
What It Really Feels Like to Work With Us
Don’t just take our word for it – see what our clients say when the cameras are rolling (and when they forget they’re on).
“It’s the first time we’ve felt like someone actually gave a damn.”
Hit play on the video to hear how we’ve helped businesses like yours to move faster, smarter, and with way less stress.